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Virtual queue for your on-sale

Big rush, fair start.

When sales open, buyers join a virtual queue and get into checkout one after another. Nothing crashes, and nobody has to keep reloading.

Part of every plan. One checkbox per event.

Email: It’s your turn

Chance, not nonstop clicking. Anyone who arrives up to an hour early gets a random place when sales start. Coming earlier doesn’t help.

Your pace. You decide how many people per minute get into checkout, from 25 to 1,000. Changes apply right away.

Their place is safe. Buyers see their place and wait time, and reloading doesn’t hurt. If they like, they get an email as soon as it’s their turn.

Your guests pay with, depending on your payment account

VisaMastercardApple PayGoogle PayPayPalKlarnaiDEALTWINTBLIKBancontactEPSPrzelewy24Bank transfer

01Everything for your on-sale

Everything a virtual waiting room needs.

High demand expectedFrom the start, buyers join the queue.
From
Fri, 10:00 AM
Into checkout
100 per minute
Waiting room saved

One checkbox is all it takes

Below the ticket types, you tick the box and choose the start and pace. The time is in the event’s time zone.

You’re in the waiting room
Starts in12:40
312 other people are waiting with you

When sales start, everyone gets a random place.

Coming earlier doesn’t help

Lining up before the start

Buyers can line up to an hour early. When sales start, everyone gets a random place in the queue.

Your place418
Ahead of you: 417Estimated: about 5 minutes
Reload? You keep your place.

Place and wait time

Buyers see their place, how many are ahead of them and roughly how long it will take. The page moves on by itself.

We’ll send you an email as soon as it’s your turn.
Email address
Send email
We only use the address for this one email.
It’s your turn

An email when it’s your turn

Anyone who doesn’t want to keep the page open gets an email as soon as it’s their turn. We only use the address for that one email.

It’s your turnAdd tickets to your cart by 10:28 AM.
After that: line up again

15 minutes to choose

Once it’s their turn, buyers have 15 minutes to add tickets to their cart. When time’s up, they line up again.

Queue open since 10 AMLive
In the queue1,283
Already at checkout2,400
Through inabout 13 minutes
100 per minute
End
Pace applies right away

Live in the dashboard

You see how many are waiting and when everyone will be through. Change the pace or end the waiting room, both apply right away.

02AI assistant

Say when sales start.
The queue will be ready.

Start, pace and ticket types in your own words. The waiting room is then ready, you just check it.

The presale for the tour starts Friday at 10 AM, standing tickets €59. We expect a big rush, let 200 people per minute into checkout.

Waiting room set up
Tour 2027 · PresaleWaiting roomfrom Fri 10:00 AM
Tour 2027 · PresalePace200 per minute
Tour 2027 · PresaleStanding€59.00

03Made for

For on-sales everyone is waiting for.

Organizer and technician laughing while setting up in a bright loftTour launch
ConcertsWhen a tour goes on saleLearn more
Crew member scans a ticket on a phone at the festival entranceFestival passes
FestivalsPasses everyone is waiting forLearn more
Bouncer and guest laughing at the club entrance, the guest holding a phone50 per minute
Clubs and partiesSmall rooms, big demandLearn more
Volunteer scans a phone ticket at the entrance of a sports groundBig match
Sports clubsWhen everyone wants in at onceLearn more

04Pricing

From €0.18 per ticket.
No percentage of the price.

All features are included in every plan, the waiting room too. You set the booking fee yourself, and you keep it.

  • All features in every plan
  • Credits work for all your events
  • No fee on drink tokens and merch
  • 50 free credits to get started
Start for freeCalculate your fee

  • Ticket money goes straight to you.

    Buyers pay through your own Stripe, Mollie or PayPal account. If a ticket costs €20 plus a €1 booking fee, €21 lands with you, minus your payment provider’s fee.

  • Our fee is a fixed amount.

    No share of the price: a ticket for €8 costs you exactly as much with us as one for €80. We bill separately from your ticket money.

  • The more credits you buy, the cheaper they get.

    The price depends on how many you buy at once, from €0.25 for 100 credits down to €0.18 from 25,000. Unused credits stay for your next event.

Keeps running, even when everyone shows up at once.

TickySmart is built for the rush when sales open and runs on its own servers in German data centers, monitored around the clock. Developed in Germany.

Software Made in GermanyGDPR compliantGoBD compliantServer – Hosted in Germany
Stays stable under pressureYour shop runs on several servers, and a load balancer spreads the visitors across them. So it stays fast, even when everyone wants to buy at 10 a.m.
Watched around the clockOur systems are monitored at all times and recover from faults on their own. At the door, your team keeps scanning even without internet.
Your data stays in GermanyIt sits on secure servers in German data centers and is backed up every night.
More on security

05FAQ

Questions about the waiting room

Which pace should I choose?

Think about how many orders you expect in the first few minutes. At 100 people per minute, 1,000 buyers get into checkout in ten minutes. For an event with 400 spots, less is enough, and you can adjust while the queue is running.

Does it pay off for buyers to be there early?

No. Anyone who arrives up to an hour before the start gets a random place when sales start. Only after that do newcomers join at the back.

Do I also need a sales start on the ticket types?

Yes, ideally at the same time. Otherwise buyers can purchase as usual before the waiting room starts.

Does the waiting room also work in the widget on my website?

Yes. If the shop is embedded on your website, the waiting room opens in a new tab.

Does the virtual queue also apply to secret links?

Yes. From the start, all buyers for the event go through the queue, even with a secret link.

Organizer laughing at her phone, a colleague at a flight case, rows of chairs in a bright hall behind them

Let them all come.
Even all at once.

Start for freeAll features