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Waitlist and fair ticket resale

Sold out doesn’t mean lost.

When an event sells out, buyers join the waitlist, and ticket resale runs through your shop. When a ticket frees up, through a cancellation or resale, the next person gets an offer by email.

Part of every plan. The waitlist is already on for every event.

Tickets available for you Resold, money goes back

Waitlist when sold out. Buyers sign up in the shop and confirm by email. Their place in line counts from the confirmation.

Offer with a deadline. When something frees up, we hold the tickets for the next person, from 1 to 168 hours. They buy at the regular checkout.

Resale in your shop. If you turn it on, buyers can offer their ticket at the regular price after the cancellation deadline. If it sells, they get their money back.

Your guests pay with, depending on your payment account

VisaMastercardApple PayGoogle PayPayPalKlarnaiDEALTWINTBLIKBancontactEPSPrzelewy24Bank transfer

01Everything for sold-out events

Fair resale, in order.

Standing€45.00Sold out
How many tickets?−2+
Join the waitlist
Confirm your place by email

Signing up in the shop

When a ticket type is sold out, the shop shows “Join the waitlist”. Buyers enter the quantity, name and email and confirm their place by email.

You’re on the waitlist You’re number 3.
Your request2 tickets
Leave the waitlist
Until then, there’s nothing to do

Your place in line

With the link in the email, buyers can see their place anytime and remove themselves. A running offer then moves on right away.

Concert in the Courtyard Tickets available for you 2 tickets for the Concert in the Courtyard have become available for you. We’re holding them for you until Sun, 8:00 PM. Buy now
Time to buy: 24 hours

Offer by email

When something frees up, the next person gets an offer. The tickets are reserved for them for 1 to 168 hours. After that, it moves on.

2 tickets free
1Lena M.4 ticketsWaiting
2Jonas K.2 ticketsOffer open
Lena stays in front

Smaller requests move up

If the free tickets aren’t enough for the first person, the next one with a smaller quantity gets a turn. The first stays at the front of the line.

Resell tickets
Standing€40.50 back once it sells (€4.50 fee)
Offer ticket
Not valid for entry in the meantime

Resale after the deadline

If you allow it, buyers offer their ticket on the order page once the cancellation deadline has passed. It goes back into your shop at the regular price, with no secondary market.

Order 10482
StandingCanceled, €4.50 fee€45.00
Standing€45.00
RefundResold−€40.50
You keep the fee

Money back, automatically

When someone buys the ticket, it’s canceled for the first buyer and refunded, minus your fee. You set the fee in your cancellation rules.

02AI assistant

Say what happens when it sells out.
TickySmart sets up the rules.

Holding time, resale and fee in your own words. The settings are then ready, you just check them.

For the concert on Saturday: waitlist on, hold offers for 12 hours, resale after the cancellation deadline with a 10% fee.

3 settings created
Concert in the CourtyardWaitlistwhen sold out
Concert in the CourtyardTime to buy12 hours
Concert in the CourtyardResale10% fee

03Made for

For events that sell out fast.

Organizer and technician laughing while setting up in a bright loftStanding sold out
ConcertsFreed-up tickets go out in orderLearn more
Theater team with a tablet in a bright foyer, guests coming inSeats side by side
Theater and cultureEven with seats from the seating planLearn more
Two team members in a bright theater foyer, the first guests coming inResale
Comedy and showsCan’t make it? Offer your ticketLearn more
Crew member scans a ticket on a phone at the festival entranceOffer with a deadline
FestivalsPasses move on in orderLearn more

04Pricing

From €0.18 per ticket.
No percentage of the price.

All features are included in every plan, the waitlist and resale too. You set the booking fee yourself, and you keep it.

  • All features in every plan
  • Credits work for all your events
  • No fee on drink tokens and merch
  • 50 free credits to get started
Start for freeCalculate your fee

  • Ticket money goes straight to you.

    Buyers pay through your own Stripe, Mollie or PayPal account. If a ticket costs €20 plus a €1 booking fee, €21 lands with you, minus your payment provider’s fee.

  • Our fee is a fixed amount.

    No share of the price: a ticket for €8 costs you exactly as much with us as one for €80. We bill separately from your ticket money.

  • The more credits you buy, the cheaper they get.

    The price depends on how many you buy at once, from €0.25 for 100 credits down to €0.18 from 25,000. Unused credits stay for your next event.

Keeps running, even when everyone shows up at once.

TickySmart is built for the rush when sales open and runs on its own servers in German data centers, monitored around the clock. Developed in Germany.

Software Made in GermanyGDPR compliantGoBD compliantServer – Hosted in Germany
Stays stable under pressureYour shop runs on several servers, and a load balancer spreads the visitors across them. So it stays fast, even when everyone wants to buy at 10 a.m.
Watched around the clockOur systems are monitored at all times and recover from faults on their own. At the door, your team keeps scanning even without internet.
Your data stays in GermanyIt sits on secure servers in German data centers and is backed up every night.
More on security

05FAQ

Questions about the waitlist and resale

What happens to canceled tickets?

They go to the waitlist first. Only when nobody is waiting anymore or an offer expires are they available in the shop again.

Which tickets have a waitlist?

Public ticket types, including those with seats from the seating plan. In that case we pick the seats for the offer ourselves, side by side where possible. Hidden ticket types, add-on tickets, extras and season tickets don’t have a waitlist.

Can buyers set their own price when reselling a ticket?

No. The ticket is sold at the price in your shop, like any other. There’s no secondary market with its own prices.

What do I earn from resale?

The new buyer pays the regular price, and the first buyer gets the price back minus your fee. You set the fee as a percentage or a fixed amount, and you keep it.

What happens if an offered ticket doesn’t sell?

Then the buyer gets nothing back. They can withdraw the offer and use the ticket themselves again, as long as it hasn’t sold.

Bouncer and guest laughing at the club entrance, the guest holding a phone

A ticket frees up.
The waitlist knows who wants it.

Start for freeAll features