All features
Everything TickySmart can do.
On one page.
From the ticket shop to seating plans, entry and the API: here is every feature and what it does. Anything that isn’t ready yet is marked “Soon” or “Planned”.
List as of October 26, 2026
At a glance
303features
27areas
12still to come
- Yes
- Ready and included in every plan: credits, pay as you go or flat rate.
- Paid plans
- Ready once you pay: credits bought, pay as you go with a payment method, or the flat rate.
- Soon
- We’re building it right now.
- Planned
- Firmly on our list, but coming later.
01The list
Every feature, area by area.
Search for a keyword or jump to an area. Many areas have their own page with all the details.
303 features
Ticket shop
Ticket shop| Feature | What it does | Status |
|---|---|---|
| Your own ticket shop | All your events in one shop at shop.tickysmart.io/your-name, each with its own page. | Yes |
| Home page with your texts | Your own heading and intro in each language, followed by all upcoming events by date, each with its starting price. | Yes |
| Categories as filters | 19 categories, from concert and theater to workshop. Use more than one and buyers can filter by them. | Yes |
| Event page with everything that matters | Cover image, description, every date with doors time, the venue with photos and directions, and the tickets on one page. | Yes |
| Video without tracking | A YouTube or Vimeo video on the event page. It only loads after a click. | Yes |
| Questions and links per event | Up to 30 questions with answers and 8 links, for example about travel or hotels, in every language. | Yes |
| Add to calendar | Buyers save any date to their calendar with one click. | Yes |
| Clear notices in the shop | Only a few left, sold out, on sale from, rescheduled or canceled: the shop shows the status on its own. | Yes |
| Built for phones | On a phone, ticket selection opens in its own sheet, and the button to the tickets always stays within reach. | Yes |
| Imprint, terms and privacy | Your legal texts as text in each language or as a link, linked on every page and at checkout. | Yes |
| Right of withdrawal notice | In the EU, the EEA and the UK, the right notice for tickets with a fixed date appears on its own, or your own text instead. | Yes |
| Contact and profiles | Support address, phone and your profiles on 16 networks appear at the bottom of every shop page. | Yes |
| Easy to find | Every event page tells search engines the date, price, venue and whether tickets are left. When shared, your cover image shows up. | Yes |
| German and English | Buttons, checkout, emails and tickets come in German and English. Buyers pick at the top of the shop, otherwise their browser language applies. | Yes |
| More languages | French, Italian, Spanish, Dutch, Polish and Czech for the shop, emails, dashboard and help center. | Soon |
| 16 currencies | Sell in your local currency, such as euros, francs, pounds, złoty, kronor or dollars. Amounts appear in the buyer’s format. | Yes |
| Local time of the event | All times are in the event’s time zone, including across daylight saving changes. | Yes |
| Event search on tickysmart.com | A public search across all organizers’ events. You can already choose per event whether yours should appear there. | Planned |
Custom domain and branding
Custom domain and branding| Feature | What it does | Status |
|---|---|---|
| Your own domain | Your shop runs at an address like tickets.your-club.com. One CNAME and one TXT record at your provider are all it takes. | Yes |
| Automatic certificate | We get the certificate, check every minute for up to 48 hours and email you as soon as the domain is live. | Yes |
| Old links redirect | Links to shop.tickysmart.io lead to your domain. Emails, calendar files and partner links use it too. | Yes |
| Your color, easy to read | Your color becomes a light and a dark palette with enough contrast for buttons and links. | Yes |
| Light, dark or automatic | You pick the background, or the shop follows the device setting. | Yes |
| Over 90 fonts | Choose from 96 fonts for headings. They come from our servers, with no requests to Google. | Yes |
| Logo and favicon | Your logo sits at the top of the shop, your favicon in the browser tab. | Yes |
| Your look everywhere | Emails, ticket PDFs, vouchers, wallet passes and the widget all use your logo and color. | Yes |
| Emails from your address | Buyers get their emails from an address like tickets@your-club.com. We check the DNS records for you. | Yes |
Widget for your website
Widget| Feature | What it does | Status |
|---|---|---|
| Four ways to embed | Your event list, a single event, just one ticket type, or a buy button that opens ticket selection on top of your page. | Yes |
| Script or iframe | The script is smaller than 5 kB and adjusts its height on its own. If your site builder doesn’t allow scripts, use the iframe. | Yes |
| Code to copy | Set everything up in the dashboard and copy the finished code. | Yes |
| Color, theme and language | The widget looks like your shop. If your website looks different, set the color, light or dark and the language to match. | Yes |
| Date and seat on your page | Buyers pick the date, time slot and seats on the seating plan right on your website. | Yes |
| Payment happens in the shop | Buyers choose on your page and pay securely in a new tab in your shop. | Yes |
| Campaigns carry over | UTM parameters, click IDs and partner codes from your website are passed on to the shop. Your page gets an event when someone buys. | Yes |
Events and dates
| Feature | What it does | Status |
|---|---|---|
| Draft until you publish | An event stays hidden until you publish it. You can switch back to draft as long as nothing has been sold. | Yes |
| Check before you go live | Before publishing, TickySmart checks the title, venue, dates, tickets and your legal details. | Yes |
| Texts in each language | Title and description with headings, lists and links for every language of your shop. If one is missing, your default language applies. | Yes |
| Cover image | JPEG, PNG, WebP or AVIF up to 10 MB. We convert it so it loads fast. | Yes |
| Line-up with photos | Artists, bands or speakers with photo, text, performance time and up to 10 links, for example to Spotify or Instagram. | Yes |
| Venues with photos | Saved venues with address, directions, accessibility notes, website and up to 8 photos. Change a venue and every event there updates. | Yes |
| Addresses in each country’s format | Every address is written the way it’s written in that country. Postal code and region are optional. | Yes |
| Multiple dates | One event with as many dates as you like, each with start, end, doors time and its own capacity. | Yes |
| Capacity and quota | Capacity sets how many people fit on a date. Quotas limit individual ticket types. | Yes |
| Age limit | One limit for the whole event, a different one per ticket type, or none at all, for example for a kids’ ticket. | Yes |
| Duplicate an event | Copy texts, images, ticket types, price tiers, extras, line-up and seating plan, with the dates moved by a few days if you like. | Yes |
| Repeat as a series | Weekly, every two weeks or monthly, up to 100 copies at once, published right away if you want. | Yes |
| Several events at once | Publish, cancel or delete several events in one step. | Yes |
| Find events | Search across all languages, filter by status and period. Save the filtered list as a bookmark. | Yes |
| Bring events over from other platforms | Paste the link to your current ticket shop, check the preview and import everything as drafts. | Soon |
Ticket types and prices
| Feature | What it does | Status |
|---|---|---|
| Price and tax rate | Every ticket type has its own price and tax rate. Free tickets work too, with no booking fee. | Yes |
| Quota | Limit a ticket type per date or in total. Without a quota, only the capacity counts. | Yes |
| Sales window | Start and end per ticket type. Before the start, the shop shows when tickets go on sale. | Yes |
| Minimum and maximum | How many tickets of a type fit into one order, from 1 to 100. | Yes |
| Reduced tickets with proof | A note like “valid student ID” appears in the shop and on the ticket, and the scan app reminds your team. | Yes |
| Hidden tickets | Ticket types only by link or code, for example for a fan presale. Renew the link any time, tickets already bought stay valid. | Yes |
| Names on tickets | No name, optional or required. The name appears on the ticket and in the scan app. | Yes |
| Group tickets | One ticket for 2 to 100 people. One scan lets the whole group in. | Yes |
| Duplicate a ticket type | Copy a ticket type, for example as the basis for the reduced version. | Yes |
| Booking fee for you | A fixed amount, a percentage or both, for the whole shop, per event or per ticket type. You keep the fee. | Yes |
| Fee included or on top | Prices with the fee as the final price or “plus fee”, for the shop or per event. | Yes |
| Tax rates from country templates | Templates for 37 countries. Custom rates work with up to three decimal places. | Yes |
| Gross or net | Prices including tax as in Europe, or plus tax as in the US and Canada, per event. | Yes |
| Sell without VAT | For small businesses, associations or private individuals, all prices run at 0%. | Yes |
| Tax calculated per rate | If an order has several tax rates, we calculate each one separately, with no rounding errors. | Yes |
Seating plans
Seating plan| Feature | What it does | Status |
|---|---|---|
| Seating plan editor | Draw blocks, rows, round and rectangular tables, standing areas, a stage, shapes and text right in your browser. | Yes |
| Templates | Theater, theater with balconies, rows, banquet, club and stadium to start from, then change anything. | Yes |
| Curve, skew, rotate | Curved rows, angled blocks and custom spacing. Split blocks for aisles and the numbers carry on. | Yes |
| Numbering your way | Rows as letters or numbers, with any start value and direction. Hide single seats, for example for a pillar. | Yes |
| Tables and standing areas | Tables with up to 30 seats and standing areas with a fixed capacity, next to seated rows in the same plan. | Yes |
| Balconies and tiers | Up to 12 levels. Buyers switch between orchestra, balcony and gallery in the shop. | Yes |
| Categories and prices | Up to 40 colored categories, each linked to ticket types like regular and reduced. You don’t need a quota for that. | Yes |
| Several layouts per venue | Fully seated, half the hall or tables: one venue can have several plans. | Yes |
| Comfortable to draw | Undo, copy, align, keyboard shortcuts and autosave. Up to 25,000 seats per plan. | Yes |
| Seat selection in the shop | Buyers tap their seats, pick the ticket type per seat and pinch to zoom. Availability updates on its own. | Yes |
| Seated and standing together | Seats and standing tickets in the same event. | Yes |
| Occupancy per date | Sold, reserved, blocked and free at a glance. Click a sold seat to see the order. | Yes |
| Block seats | For tech, wheelchairs or press: select seats, add a note, blocked. Per date, across levels too. | Yes |
| Change the plan later | Change the venue’s plan and apply the change to the event. Sold seats stay where they are. | Yes |
| Seat on the ticket | Level, section, row and seat appear on the PDF, the wallet pass and in the scan app. | Yes |
Time slots
Time slots| Feature | What it does | Status |
|---|---|---|
| Opening hours instead of dates | Weekdays with times and the length of a slot, from 5 minutes to 12 hours. We create the individual slots. | Yes |
| Visitors per slot | The number applies to all ticket types together. Full slots can no longer be picked in the shop. | Yes |
| Bookable in advance | 1 to 365 days ahead, with a start and end date or open-ended. | Yes |
| Closed days | Enter holidays and closing days once. | Yes |
| Entry that fits | Only during the booked slot, as in a museum, or from the start of the slot for the rest of the day, as at a pool. | Yes |
| Calendar in the shop | Buyers pick a day, a time and tickets, and see how many places are left in each slot. | Yes |
| Change without losing anything | New times apply to upcoming slots, slots with sales stay. Reschedule or cancel single slots. | Yes |
| Combine with fixed dates | Time slots and fixed dates, such as an evening tour, in the same event. | Yes |
Season tickets, passes and multi-visit passes
Season and multi-visit passes| Feature | What it does | Status |
|---|---|---|
| Season tickets | One ticket for selected dates of other events, drafts included. Add dates later and season tickets already sold are valid there right away. | Yes |
| Same seat all season | With a seating plan, buyers pick their seat once for all dates. It’s then taken in single-ticket sales. | Yes |
| Pass for several dates | One ticket for all or selected dates, for example a festival weekend. | Yes |
| Multi-visit passes | 2 to 1,000 visits or unlimited, with no expiry, until a date or for a number of days after purchase. | Yes |
| Waiting time after entry | If the same pass shows up again shortly after an entry, the scan app warns your team. | Yes |
| Photo on the pass | Buyers upload a photo, and your team compares it at the door. | Yes |
| Linked in the shop | The season ticket appears in the shop with all its dates, and the included events link to it. | Yes |
Extras and add-on tickets
Drink tokens and merch| Feature | What it does | Status |
|---|---|---|
| Extras with your tickets | Drink tokens, merch, parking or a program, with image, price, its own tax rate and stock. | Yes |
| Variants | Up to 30 sizes, colors or flavors, each with its own stock. | Yes |
| Several tokens on one code | Ten drink tokens, one code. Each scan redeems one, and buyers see how many are left. | Yes |
| Offered again at checkout | Extras appear below the tickets and again at checkout, added to the order with one click. | Yes |
| With a ticket or on their own | By default, extras are only sold with a ticket. Untick the box and guests can buy them on their own. | Yes |
| Redeem at a service point | Set up the bar, merch stand or coat check as service points, and your team scans there. The code doesn’t work at the entrance. | Yes |
| Add-on tickets | Parking, coat check or an upgrade only together with a main ticket, at most or exactly one per ticket. | Yes |
| Sold and redeemed | See for each extra how many were sold and how many have been redeemed. | Yes |
Discount codes and early bird
Discount codes and early bird| Feature | What it does | Status |
|---|---|---|
| Early bird in up to six tiers | Each tier ends on a date, after a number of tickets, or whichever comes first. Then the next one applies on its own. | Yes |
| Price tiers visible in the shop | Buyers see how many are left at this price or until when, and what comes next. | Yes |
| Percentage, amount or free ticket | A percentage off the ticket price, a fixed amount per ticket or a free ticket. | Yes |
| Promo code or single-use codes | One code for everyone, or up to 5,000 single-use codes at once, each good for one ticket. Export to Excel or CSV. | Yes |
| For everything or a selection | For all events, future ones included, for selected events or for single ticket types. | Yes |
| Period and limits | Valid from and until, limited in total, per order, per buyer or above a minimum order value. | Yes |
| Code in the link | Add the code to the link and the discount is already applied when the page opens. | Yes |
| Codes unlock hidden tickets | A discount code can unlock the hidden ticket types it applies to. | Yes |
| Results per campaign | Discounted tickets, paid orders and discount given. Pause and resume any time. | Yes |
Gift vouchers
Gift vouchers| Feature | What it does | Status |
|---|---|---|
| Sell vouchers in the shop | Up to 8 fixed amounts and, if you like, a custom amount between a minimum and a maximum, with its own page in the shop. | Yes |
| Give them with a message | Buyers add a recipient and a message. Right after payment, the voucher arrives as a PDF to print. | Yes |
| Redeem in full or in part | A voucher covers the order in full or in part, and several can be combined. Buyers pay the rest as usual. | Yes |
| Issue vouchers | Up to 1,000 at once, for example for giveaways or as a thank-you. | Yes |
| Bring over old vouchers | Up to 5,000 vouchers by CSV, with remaining balance and expiry date. | Yes |
| Every transaction in view | Remaining balance, expiry and history for each voucher. Adjust balances with a reason, block lost vouchers. | Yes |
| Refunds back to the balance | If an order paid with a voucher is canceled, the amount goes back onto the voucher. | Yes |
| Tax only on redemption | You sell gift vouchers without VAT. The tax applies when someone uses them to buy tickets. | Yes |
Waiting room, waitlist and resale
Waiting roomWaitlist and resale| Feature | What it does | Status |
|---|---|---|
| Virtual waiting room | When presales open, the waiting room lets buyers into checkout at your pace, 1 to 10,000 per minute. | Yes |
| A fair start | Buyers can line up to an hour early. At the start, everyone gets a random place in the queue. | Yes |
| Place and waiting time | Buyers see their place, how many are ahead and roughly how long it will take. Reloading doesn’t cost them their place. | Yes |
| Email when it’s your turn | Anyone who doesn’t want to keep the page open gets an email with a link, which also works on another device. | Yes |
| 15 minutes to choose | Whoever’s turn it is has 15 minutes to put tickets in the cart. | Yes |
| Control the waiting room live | See how many are waiting and when everyone will be through. Changing the pace or ending the waiting room applies at once. | Yes |
| Waitlist | When tickets sell out, buyers sign up with how many they want and confirm by email. They can check their place any time. | Yes |
| Offer by email | When tickets free up, the next person gets an offer with reserved tickets, held for 1 to 168 hours. | Yes |
| Smaller requests move up | If the free tickets aren’t enough for the first person, the next one with a smaller request gets them. | Yes |
| Seats next to each other | With seating plans, the waitlist picks free seats next to each other where possible. | Yes |
| Resale through your shop | If you allow it, buyers can offer their ticket again at the regular price after the cancellation deadline, with no secondary market. | Yes |
| Money back on resale | When someone buys the ticket, the first buyer is refunded automatically, minus your fee. | Yes |
Checkout and payment
Payment methodsBank transfer| Feature | What it does | Status |
|---|---|---|
| Reservation with countdown | At checkout, tickets are held for 10 minutes, and for at least 20 once payment starts. Nothing gets sold twice. | Yes |
| Buy without an account | Email, name, accept the terms, pay. Buyers don’t need a customer account. | Yes |
| Stripe, Mollie or PayPal | Connect your own Stripe, Mollie or PayPal account, or several. The ticket money goes straight there. | Yes |
| PayPal directly | Connect your PayPal business account directly, without Stripe or Mollie: enter two keys from your PayPal account and you're done. | Yes |
| Lots of payment methods | Card, Apple Pay, Google Pay, PayPal, Klarna, iDEAL, Bancontact, EPS, Przelewy24, BLIK, TWINT and more, depending on what your account offers. | Yes |
| Payment methods by switch | Switch each payment method on or off. If several providers offer it, choose which one it runs through. | Yes |
| Matched to the currency | Checkout only shows what fits the order’s currency, such as BLIK in złoty or TWINT in francs. | Yes |
| Card payment right in the shop | With Stripe, buyers enter their card right in your shop, in your colors and their language. | Yes |
| Age confirmation | With age limits, buyers confirm their age at checkout. We don’t store dates of birth. | Yes |
| Paid too late, refunded automatically | If a payment arrives after the reservation expired and the tickets are gone, the money goes back on its own. | Yes |
| Pay in advance by bank transfer | Even without Stripe, Mollie or PayPal: enter account holder, IBAN and deadline, then switch it on in the shop. A wrong IBAN is caught right away. | Yes |
| Deadline and cutoff | You decide how long tickets stay reserved and until how long before the date bank transfer is offered. | Yes |
| QR code for banking apps | For transfers in euros there’s a QR code to the EPC standard, such as GiroCode. | Yes |
| Reminder and cancellation on their own | Before the deadline we send one reminder email. If nothing arrives, the order is canceled and the tickets go back on sale. | Yes |
| Confirm payment received | Under “Awaiting transfer” you confirm the payment. Only then are the tickets sent. | Yes |
| Match transfers automatically | TickySmart matches incoming payments with your bank account instead of you confirming each one. | Planned |
| QR-bill for Switzerland | Bank transfer in Swiss francs with the Swiss QR code. | Planned |
| Box office | Sell tickets on site, first with card payments on a phone, later with cash too. | Planned |
Tickets and service for buyers
Wallet tickets| Feature | What it does | Status |
|---|---|---|
| Ticket as a PDF | One page per ticket in your color, with QR code, date, venue, seat, name, directions and sponsors. A4 or Letter. | Yes |
| Forgery-proof QR code | Every code is digitally signed. The scan app spots fakes even without a connection. | Yes |
| Apple Wallet and Google Wallet | One click saves every ticket in the order. The pass shows your logo, your color and the cover image. | Yes |
| Wallet passes stay up to date | New date, new name or canceled: the pass changes on its own. | Yes |
| Confirmation with tickets | Right after purchase, with every item, the PDF attached and the wallet links, in the language of the order. | Yes |
| Reminder before the event | About 24 hours before, we remind your buyers by email. You can switch it off in the settings. | Yes |
| Emails about changes | If a date is rescheduled or canceled, buyers get an email, with your own text if you like. | Yes |
| Order page | Tickets, QR codes, PDF, wallet and payment status in one place, through the link in the email. | Yes |
| My tickets without a password | Buyers sign in with a link sent by email and see all their orders in your shop. | Yes |
| Change names themselves | Until the date starts, buyers can change the name on their tickets themselves. | Yes |
| Cancel themselves | Under your cancellation policy, buyers see on the order page how much they get back and until when. The money goes back automatically. | Yes |
| Ticket design templates | A few ready-made layouts for the ticket PDF, such as plain for printing or with a large image. | Planned |
Invoices and taxes
Invoices| Feature | What it does | Status |
|---|---|---|
| Invoice right at checkout | Buyers tick a box at checkout and enter company, address and VAT ID. The invoice arrives on its own after payment. | Yes |
| Invoice for any order | Issue an invoice for a paid order or an open bank transfer in a few clicks. | Yes |
| ZUGFeRD and Factur-X | A PDF to look at with the accounting data built in, to EN 16931. | Yes |
| XRechnung with Leitweg-ID | For public authorities in Germany. We check the Leitweg-ID’s check digits too. | Yes |
| Sequential numbers | Gapless, in your own format. Issued invoices stay as they are, corrections go through a credit note. | Yes |
| The invoice follows the order | If an order is canceled or rebooked, the credit note and the new invoice are created on their own. | Yes |
| Foreign currency in the EU | If you invoice in another currency, the tax is also shown in your local currency at the ECB rate. | Yes |
| Invoice list and export | Search, period, export to Excel or CSV, and all PDF and XML files together as a ZIP. | Yes |
| Tax per rate in the export | Net and tax for each rate in their own columns, ready for your accountant. | Yes |
| E-invoicing through government platforms | For countries where invoices must go through a platform, starting with France and Belgium. | Planned |
Orders, cancellations and refunds
Cancellations and refunds| Feature | What it does | Status |
|---|---|---|
| All orders | From shop and widget, filtered by event, date, status and period. Save the view as a bookmark. | Yes |
| Every order in detail | Tickets with code and entries, seats, payment with a link to Stripe, Mollie or PayPal, source and refunds. | Yes |
| Resend tickets | Send the confirmation with the PDF again, or download the PDF yourself. | Yes |
| Edit buyer details | Correct the name or email and resend the tickets if you like. | Yes |
| Rebook | Move tickets to another date of the same event. Price, discount and seat come along. | Yes |
| Cancel and refund | Single tickets or the whole order. Refund the ticket price, the amount under your cancellation policy or an amount of your choice. | Yes |
| Cancellation policy with tiers | Up to six tiers up to a number of days before, with a fee as a percentage or a fixed amount, per event or ticket type. | Yes |
| Reschedule a date | Tickets stay valid. Shop, PDF and wallet show the new time, and buyers get an email with their tickets. | Yes |
| Preview before canceling | Before you cancel, you see the affected orders, tickets and the amount that will be refunded. | Yes |
| Cancel a date | Refund every ticket, or keep them and rebook to a replacement date. Passes stay valid for the other dates. | Yes |
| Cancel the whole event | All dates at once, open bank transfers included. Anyone who still has the link sees the cancellation in the shop. | Yes |
| Chargebacks | On a chargeback, the tickets are blocked and you get an email. If you win the dispute, they’re valid again. | Yes |
| Export orders and attendees | To Excel or CSV, with the attendee list showing one row per ticket and the check-in time. | Yes |
Entry and scan app
Scan app| Feature | What it does | Status |
|---|---|---|
| Scan app in the browser | Nothing to install: grab a phone, sign in with your own account, scan. | Yes |
| Sign in with a QR code | Your team signs in with a QR code from the dashboard or a link, each person with their own account. | Yes |
| Only for certain events | In your team settings, you decide which events someone can scan for. | Yes |
| Scan without a connection | Tickets are stored on the device beforehand. When the connection comes back, the scans upload on their own. | Yes |
| Reliable on a weak connection | The app asks the server first and decides on its own after 2.5 seconds without an answer. | Yes |
| Check only | Check tickets without using them up, for example at a pre-check. | Yes |
| Green, yellow or red | The result fills the screen, with a reason and a sound. On yellow, your team decides whether the guest can come in anyway. | Yes |
| Clear reasons | Already inside, wrong area, wrong day, canceled, forged and about 20 more cases, each in plain words. | Yes |
| In and out | Scanning at the exit makes re-entry possible. | Yes |
| Search instead of scanning | By name, order number or ticket code, even offline, and let people in from there. | Yes |
| Camera or handheld scanner | The phone camera with flashlight, a device with a scan button, or a Bluetooth handheld scanner. | Yes |
| Several entrances at once | Any number of devices scan in parallel. No ticket gets in twice, and double scans made offline are flagged. | Yes |
| Every device in view | Online status, last activity and pending scans per device. Rename and sign out devices in the dashboard. | Yes |
| Live entry | How many are inside, how full each area is and every scan on every device, updated every few seconds. | Yes |
| Areas like VIP and backstage | Only for certain ticket types and with a capacity. With the wrong ticket, the app names the right entrance. | Yes |
| Re-entry by your rules | Per ticket type: back in after an exit scan, any time or not at all. | Yes |
| ID check | With age limits, the app asks for an ID check and shows the latest allowed date of birth for today. | Yes |
| Proof, photo and group size | The app shows reduced-ticket notes, the photo on multi-visit passes and how many people belong to a group ticket. | Yes |
Guest list
Guest list and age checks| Feature | What it does | Status |
|---|---|---|
| Guest list | Guests, artists, crew and press with plus-ones, up to 50 people per entry. | Yes |
| Real tickets for guests | Anyone with an email address gets tickets as a PDF right away. Everyone else is just on the list. | Yes |
| Check-in by name | Find guests in the scan app by name, even offline. The list shows who is already inside. | Yes |
| Edit and remove | Resend tickets, change the address or remove guests. Their tickets then become invalid. | Yes |
| Counts toward capacity | Guests take places on the date, but not from the ticket type’s quota. | Yes |
TickySmart app
TickySmart app| Feature | What it does | Status |
|---|---|---|
| Today at a glance | Revenue, tickets and orders since midnight, plus the next event with occupancy and entry. | Yes |
| Edit events | Dates, ticket types, extras, line-up, time slots, waitlist and guests, just like the dashboard. Only seating plans are drawn on a computer. | Yes |
| Orders and customers | Search, resend tickets, rebook, cancel, confirm bank transfers and issue invoices. | Yes |
| Scanning in the app | The same checks as in the browser, even offline, with service points and handheld scanners. | Yes |
| Live entry | How many are inside and how full each area is, wherever you are. | Yes |
| Your team on the go | Invite members, change roles and sign out devices. | Yes |
| Face ID and fingerprint | The app locks itself and opens with Face ID or your fingerprint. | Yes |
| On the App Store and Google Play | For iPhone and Android. Until then, your team scans in the browser. | Soon |
| Notifications on your phone | For new orders or when a date sells out. | Planned |
Statistics and exports
Statistics and exports| Feature | What it does | Status |
|---|---|---|
| Overview to start with | Revenue, tickets and orders with trends, upcoming dates with occupancy, and a checklist up to your first sale. | Yes |
| Statistics by period | Revenue after refunds, tickets, orders and fees, per day, week or month, by event and ticket type. | Yes |
| Forecast until sold out | TickySmart estimates how many tickets will be sold by the last date and when the event could sell out. | Yes |
| Where buyers come from | Partner link, campaign, website, widget or direct: every paid order counts exactly once. | Yes |
| From view to purchase | Four steps from the event page to payment. The shop counts views without cookies. | Yes |
| Monthly report for accounting | Gross, tax, fees, refunds and net per month, as Excel or CSV. | Yes |
| Excel everywhere | Orders, attendees, customers, guest list, codes, vouchers and statements as Excel or CSV. | Yes |
| Share numbers without a login | A link for co-organizers, agencies or sponsors. You choose what it shows and how long it works. | Yes |
| Emails for you | Daily summary, almost sold out, sold out and every order if you like, to up to five addresses. | Yes |
Marketing and partners
Partner linksTracking| Feature | What it does | Status |
|---|---|---|
| Partner links | For promoters, ticket outlets or clubs, for one event or your whole shop. Clicks from bots and link previews don’t count. | Yes |
| Commission your way | A percentage of the ticket price, a fixed amount per ticket or none. Canceled tickets drop out of the commission. | Yes |
| Monthly statements | As PDF, Excel or CSV. You pay out yourself and mark the month as paid. | Yes |
| A view of their own for partners | Partners see their clicks, tickets, commission and payouts through a link. | Yes |
| Measure campaigns | With utm_source and utm_campaign in the link, the statistics show which campaign brought how many tickets. | Yes |
| Sponsors in the shop | Logos in three sizes, on every page or for selected events, linked and on the ticket too. | Yes |
| Meta, TikTok and Google | Meta Pixel, TikTok Pixel, Google Analytics 4, Google Ads and your own Google Tag Manager, each with its own switch. | Yes |
| Purchases from our servers too | With an access token, we also report purchases directly to Meta, TikTok and Google Analytics, only with consent. | Yes |
| Log and test event | See what was sent and what was skipped without consent, and check your ID with one click. | Yes |
| Cookie banner on its own | It only appears when you use a service. Without consent no pixel loads, and statistics and marketing can be chosen separately. | Yes |
Customers and privacy
Customer profiles| Feature | What it does | Status |
|---|---|---|
| All buyers in one list | One email address, one customer, with orders, tickets and revenue. Search and filter by event or period. | Yes |
| Customer profile | All of a person’s orders at a glance. | Yes |
| Export the customer list | As Excel or CSV, only for roles that are allowed to. | Yes |
| Data requests as a file | If someone asks what data you hold about them, download everything as a JSON file. | Yes |
| Delete on request | Name, email, names on tickets and photos disappear at once. Amounts stay for your accounting. | Yes |
| Retention period for old data | 6 to 120 months after the last date. After that, TickySmart removes the data on its own. | Yes |
| Shortened data for some roles | Anyone who doesn’t need buyer data only sees shortened names and addresses. | Yes |
Team and security
Team and rolesTechnology and security| Feature | What it does | Status |
|---|---|---|
| Fixed roles | Owner, Admin, Editor, Accounting, Customer service, Marketing, Ticket checker and Read only. What each role can do is shown when you invite someone. | Yes |
| Selected events only | Team members can be limited to certain events, for editing as well as scanning. | Yes |
| Invite by email | With a role and events. Anyone without an account creates one when accepting. Changes apply at once. | Yes |
| Two-factor sign-in | A code from an authenticator app, plus backup codes. The team list shows who protects their account this way. | Yes |
| Several workspaces | One account for several organizers, each with its own shop, team and billing. | Yes |
| Changes you can trace | For every change we store who made it: a person, an API key or an AI assistant. | Yes |
| Hosted in Germany | Servers, database, files and backups are at Hetzner in Germany. | Yes |
| A backup every night | Every backup is verified with a checksum. | Yes |
| Live system status | We check every service every five minutes. The status page shows what’s running and the last 90 days, also through the API. | Yes |
| Data kept cleanly apart | Every organizer only sees their own data, enforced right in the database. | Yes |
| Stored encrypted | Credentials, bank details and keys are stored encrypted, API keys only as a hash. | Yes |
| Images without metadata | Uploaded images lose their location and other metadata. | Yes |
| Delete a workspace | With two confirmations and 24 hours to undo. After that everything is gone, files included. | Yes |
| Feature | What it does | Status |
|---|---|---|
| Connect Claude, ChatGPT and others | Connect your AI assistant to your workspace and set up events in a conversation. | Paid plans |
| Over 100 tools | Events, dates, ticket types, price tiers, extras, line-up, areas, waiting room, discounts, guests, statistics and invoices. | Paid plans |
| Nothing happens without you | Publishing, cancellations, refunds, emails and anything involving money only after you confirm. The AI can’t delete anything. | Paid plans |
| Checks your event | After every change, the assistant looks for common mistakes, such as an early bird with no end or a reduced ticket without proof. | Paid plans |
| Write and translate texts | A few keywords become a title and description, in every language of your shop if you like. | Paid plans |
| Translate a whole event | Title, description, questions, ticket types, price tiers, extras and line-up in one go. Names of artists and venues stay. | Paid plans |
| Tone and form of address | Formal or informal, relaxed or polished: set it once, it applies to writing and translating. | Paid plans |
| Event from a poster or flyer | Upload a photo or PDF, the AI reads dates, venue, line-up and prices and creates drafts. Free. | Yes |
| Artist info | Profiles on Spotify, Instagram and more, a short bio from real sources and a photo you only take with your OK. | Paid plans |
| Check events in the dashboard | Common mistakes and contradictions between text and settings, every tip with a quote from your text. | Paid plans |
| Images by link or upload | Give the cover image, artist photos or sponsor logos as a link, or upload them through an upload link. | Paid plans |
| Chat assistant in the dashboard | It answers questions from the help center and handles tasks with the same tools, with cards for you to confirm. | Paid plans |
| Type or speak | Speak your question and the text lands in the field. Attach images too. | Paid plans |
| Chat with our team | If the AI gets stuck, our team takes over in the same window, daily from 9 AM to 10 PM (CET). | Paid plans |
| Access by area | Each connection is for one workspace and only for the areas you allow and your role permits. | Paid plans |
| Translate and write on the text field | A button right on the field translates into the missing languages or writes, improves and shortens texts. You see everything before you save. | Paid plans |
| Cards in the chat | Shop preview, sales curve or live entry as cards right in Claude, ChatGPT and our own chat. | Planned |
| Chat assistant in the app | The same assistant in the TickySmart app. | Planned |
API, webhooks and integrations
API and webhooks| Feature | What it does | Status |
|---|---|---|
| Public API | The same API the dashboard uses: events, tickets, orders, customers, discounts, vouchers, partners and statistics, over 130 endpoints. | Yes |
| API keys with permissions | Up to 20 keys per workspace, with no access, read, or read and write for each area. | Yes |
| Rotate keys without downtime | When you renew a key, the old one can keep working for up to seven days. | Yes |
| Retry safely | With an idempotency key you can retry requests safely, and nothing happens twice. | Yes |
| Clear limits | 100 requests per 10 seconds per key. Every response shows how many you have left. | Yes |
| API docs | Docs to try things out, with the OpenAPI file generated automatically from the code. | Yes |
| Webhooks | 16 events around orders, entry, events, vouchers, waitlist, guests and invoices, sent to up to 16 addresses. | Yes |
| Signed and verifiable | Every delivery carries a signature with a timestamp. When you rotate the secret, both work for 24 hours. | Yes |
| Delivery log with retries | Every delivery with payload and response, for 30 days. If one fails, we retry for almost 24 hours. | Yes |
| Zapier, Make and n8n | Through webhooks your tool reacts to every order, with no app of your own needed. | Yes |
Setup, dashboard and help
| Feature | What it does | Status |
|---|---|---|
| Guided setup | Company, legal texts, look, venues, payments, fees and team step by step, with a preview of your shop. You can skip any step. | Yes |
| Bring it over from your website | Enter your address and TickySmart suggests your logo, color, font, company details, legal texts and venues. Only what you confirm is used. | Yes |
| Ready for your first sale | The overview shows what’s still missing before your first sale. | Yes |
| Quick search | Press Ctrl+K or ⌘K to jump to events, orders, customers, partners and pages. | Yes |
| Light and dark | The dashboard in light, dark or however your device is set. | Yes |
| Dashboard in German and English | Everyone on the team picks their own language. | Yes |
| Help center | Over 100 guides with screenshots and search, in German and English. | Yes |
| Email support | Write to support@tickysmart.io, on every plan. | Yes |
| Feedback from the dashboard | Report bugs or send wishes, with up to five screenshots. | Yes |
Costs and billing
PricingPartner program| Feature | What it does | Status |
|---|---|---|
| No setup fee | You start with 50 free credits. | Yes |
| Credits | One credit per ticket, from €0.18. The more you buy at once, the cheaper it gets. Credits don’t expire. | Yes |
| Pay as you go | €0.49 per ticket, no prepayment, billed once a month. | Yes |
| Flat rate | €790 a month for all tickets, 12-month minimum term. | Yes |
| No percentage of the ticket price | A fixed amount per ticket, however expensive it is. | Yes |
| Ticket money straight to you | The money goes to your Stripe, Mollie or PayPal account, not through us. | Yes |
| Automatic top-up | If you like, we buy more credits before they run out. Before that, we warn you by email in good time. | Yes |
| Are my credits enough? | The dashboard shows whether your credits cover the open places of your upcoming events. | Yes |
| Credits back when you cancel | If you cancel and refund, the credits come back as soon as the money reaches the buyer. | Yes |
| Guests count like tickets | Free tickets and guests cost one credit, nothing on the flat rate. | Yes |
| Partner program | Recommend TickySmart to other organizers and get 25% of what they pay us. | Yes |
02Still to come
What’s coming next.
“Soon” means we’re building it right now. “Planned” is firmly on our list but comes later. We only give dates once they’re certain.
- Soon
More languages
French, Italian, Spanish, Dutch, Polish and Czech for the shop, emails, dashboard and help center.
Ticket shop - Soon
Bring events over from other platforms
Paste the link to your current ticket shop, check the preview and import everything as drafts.
Events and dates - Soon
On the App Store and Google Play
For iPhone and Android. Until then, your team scans in the browser.
TickySmart app - Planned
Event search on tickysmart.com
A public search across all organizers’ events. You can already choose per event whether yours should appear there.
Ticket shop - Planned
Match transfers automatically
TickySmart matches incoming payments with your bank account instead of you confirming each one.
Checkout and payment - Planned
QR-bill for Switzerland
Bank transfer in Swiss francs with the Swiss QR code.
Checkout and payment - Planned
Box office
Sell tickets on site, first with card payments on a phone, later with cash too.
Checkout and payment - Planned
Ticket design templates
A few ready-made layouts for the ticket PDF, such as plain for printing or with a large image.
Tickets and service for buyers - Planned
E-invoicing through government platforms
For countries where invoices must go through a platform, starting with France and Belgium.
Invoices and taxes - Planned
Notifications on your phone
For new orders or when a date sells out.
TickySmart app - Planned
Cards in the chat
Shop preview, sales curve or live entry as cards right in Claude, ChatGPT and our own chat.
AI - Planned
Chat assistant in the app
The same assistant in the TickySmart app.
AI
Missing a feature? Write to us at support@tickysmart.io or use “Feedback” in the dashboard.
03Pricing
From €0.18 per ticket.
No percentage of the price.
Every feature marked “Yes” is included in every plan. You set the booking fee yourself, and you keep it.
- All features in every plan
- Credits work for all your events
- No fee on drink tokens and merch
- 50 free credits to get started
Ticket money goes straight to you.
Buyers pay through your own Stripe, Mollie or PayPal account. If a ticket costs €20 plus a €1 booking fee, €21 lands with you, minus your payment provider’s fee.
Our fee is a fixed amount.
No share of the price: a ticket for €8 costs you exactly as much with us as one for €80. We bill separately from your ticket money.
The more credits you buy, the cheaper they get.
The price depends on how many you buy at once, from €0.25 for 100 credits down to €0.18 from 25,000. Unused credits stay for your next event.
Keeps running, even when everyone shows up at once.
TickySmart is built for the rush when sales open and runs on its own servers in German data centers, monitored around the clock. Developed in Germany.
Stays stable under pressureYour shop runs on several servers, and a load balancer spreads the visitors across them. So it stays fast, even when everyone wants to buy at 10 a.m.
Watched around the clockOur systems are monitored at all times and recover from faults on their own. At the door, your team keeps scanning even without internet.
Your data stays in GermanyIt sits on secure servers in German data centers and is backed up every night.
04FAQ
Questions about features
Are all features included in every plan?
Yes, credits, pay as you go and the flat rate all come with the same features. Only the AI assistant and chat with our team are part of the paid plans: you’ve bought credits, set up pay as you go with a payment method, or have the flat rate. The 50 free credits don’t count for this.
What do “Soon” and “Planned” mean?
“Soon” means we’re building it right now. “Planned” is firmly on our list but comes after that. We only give dates once they’re certain. Until then, this page says honestly what isn’t there yet.
Can I try everything before I pay?
Yes. There’s no setup fee, you start with 50 free credits and can set everything up before you sell. Only the flat rate has a minimum term.
Does TickySmart work outside Germany?
Yes. You sell in 16 currencies, with tax templates for 37 countries and addresses in each country’s format. The shop and emails are available in German and English today, with more languages coming soon.
I’m missing a feature. What can I do?
Write to us at support@tickysmart.io or use “Feedback” in the dashboard. We read every message.
How up to date is this list?
It shows the state as of the date at the top of the page. When a feature is added or finished, we update the list.
