Customer profiles: all your buyers at a glance
You know who buys from you.
Every order creates a customer profile in your buyer list, with nothing for you to maintain. One email address is one customer, with all their orders, tickets and spending.
Included in every plan. With data access and deletion on request.
One email, one customer. Anyone who orders several times with the same address shows up once, with all their orders.
Found in seconds. Search by name, email or order number and filter by event or period.
Privacy built in. Data access as a file, deletion on request and a retention period after which old buyer data disappears on its own.
Your guests pay with, depending on your payment account
Visa
Mastercard
Apple Pay
Google Pay
PayPal
Klarna
iDEAL
TWINT
BLIK
Bancontact
EPS
Przelewy24
Bank transfer01Everything for your buyers
All customer data in one place, no upkeep.
All buyers in one list
Search by name, email or order number, filter by event or by first and last order. Download the filtered list as Excel or CSV.
Find orders
All orders from shop and widget, filterable by order date, event, date and status. Save the view as a bookmark or send it to your team.
Every order in detail
Every ticket with code, date and check-ins, plus buyer, payment and source. From here you cancel, resend tickets or move them to another date.
Data access as a file
If someone asks what data you have about them, download everything as a JSON file. Then send it to them, by email for example.
Deletion on request
Name and email disappear right away from all of the person’s orders. Order numbers, amounts and tickets stay for your accounting.
Retention period for old data
Set how long buyer data stays after the last date, from 6 to 120 months. After that, TickySmart removes it on its own.
02AI assistant
Ask about your buyers.
TickySmart finds them.
Name, event or period in your own words. The answer comes from your customer profiles, no filtering needed.
Who ordered from me most often this year? Show me the top three with what they spent.
03Made for
For everyone who knows their guests.
Subscribers at a glance
Data access on request
Season and single tickets
First order04Pricing
From €0.18 per ticket.
No percentage of the price.
All features are included in every plan, customer profiles too. You set the booking fee yourself, and you keep it.
- All features in every plan
- Credits work for all your events
- No fee on drink tokens and merch
- 50 free credits to get started
Ticket money goes straight to you.
Buyers pay through your own Stripe, Mollie or PayPal account. If a ticket costs €20 plus a €1 booking fee, €21 lands with you, minus your payment provider’s fee.
Our fee is a fixed amount.
No share of the price: a ticket for €8 costs you exactly as much with us as one for €80. We bill separately from your ticket money.
The more credits you buy, the cheaper they get.
The price depends on how many you buy at once, from €0.25 for 100 credits down to €0.18 from 25,000. Unused credits stay for your next event.
Keeps running, even when everyone shows up at once.
TickySmart is built for the rush when sales open and runs on its own servers in German data centers, monitored around the clock. Developed in Germany.
05FAQ
Questions about customer profiles
Do I have to create or maintain buyer profiles myself?
No. Customers are only created through orders. You change a name or email address in the order itself.
Why does someone appear twice in the list?
Because they ordered with two different email addresses. For TickySmart, those are two customers. Upper and lower case don’t matter.
Who on the team sees names and email addresses?
Owners, admins and the roles Editor, Accounting and Customer service. Marketing and Read only see them shortened, like “A. S.”. Box office and Ticket checker don’t see customers.
What remains when I delete customer data?
Order numbers, amounts, taxes and tickets stay for your accounting. Valid tickets for upcoming dates remain valid. Deleting can’t be undone.
Can I send my customers marketing emails?
That’s not what customer profiles are for: checkout doesn’t ask for marketing consent. Whether you may use the addresses for marketing depends on the law in your country. If in doubt, ask an expert.
