Cancellations, postponements and ticket refunds
Canceled, refunded, everyone informed.
Postpone or cancel dates, and all orders follow: ticket refunds to the original payment method, an email to every buyer. With your cancellation policy, buyers can also cancel on their own.
Included in every plan. Refunds go through your payment account.
Postpone or cancel. When you postpone, all tickets stay valid. When you cancel, you choose: refund them or keep the tickets, for a replacement date, say.
Money back, automatically. Refunds go to the buyer’s payment method. For bank transfer orders, you send the money yourself and check it off.
Everyone informed. Every buyer gets an email with your message and a link to their order, in their language.
Your guests pay with, depending on your payment account
Visa
Mastercard
Apple Pay
Google Pay
PayPal
Klarna
iDEAL
TWINT
BLIK
Bancontact
EPS
Przelewy24
Bank transfer01Everything for cancellations and refunds
Everything that matters when plans change.
Postpone a date
Move a date to another day. Shop, tickets and wallet passes show the new time, and buyers get an email with their tickets attached.
Cancel a date
Refund all tickets for the date at once, or keep them and move them to a new date. Passes stay valid for the other dates.
Cancel the whole event
Tickets for all dates are canceled and refunded. Anyone who still has the link sees in the shop that the event is canceled.
Cancel within an order
Cancel single tickets or the whole order. Refund the ticket price, the amount under your cancellation policy or a custom amount.
Cancellation policy with tiers
Set until when buyers can cancel on their own and what it costs, as a percentage or a fixed amount. After that, you can allow resale if you like.
Buyers cancel on their own
On their order page, buyers see how much they’ll get back and until when. Via Stripe, Mollie or PayPal the money goes back automatically, and the spot goes to the waitlist first.
02AI assistant
One sentence is enough.
TickySmart takes care of the rest.
Postpone dates, cancel them or set a cancellation policy, in your own words. All you do is check and confirm.
Move the cabaret from November 13 to December 4 at 8 PM, and tell buyers their tickets are still valid.
03Made for
For every plan that changes.
04Pricing
From €0.18 per ticket.
No percentage of the price.
All features are included in every plan, cancellations and refunds too. You set the booking fee yourself, and you keep it.
- All features in every plan
- Credits work for all your events
- No fee on drink tokens and merch
- 50 free credits to get started
Ticket money goes straight to you.
Buyers pay through your own Stripe, Mollie or PayPal account. If a ticket costs €20 plus a €1 booking fee, €21 lands with you, minus your payment provider’s fee.
Our fee is a fixed amount.
No share of the price: a ticket for €8 costs you exactly as much with us as one for €80. We bill separately from your ticket money.
The more credits you buy, the cheaper they get.
The price depends on how many you buy at once, from €0.25 for 100 credits down to €0.18 from 25,000. Unused credits stay for your next event.
Keeps running, even when everyone shows up at once.
TickySmart is built for the rush when sales open and runs on its own servers in German data centers, monitored around the clock. Developed in Germany.
05FAQ
Questions about cancellations and refunds
Do I get the TickySmart fee back when I cancel?
Yes, if you cancel a date or an event and refund the tickets. The credits come back as soon as the buyer has their money, or the amount with pay as you go. If buyers keep their tickets, or for individual cancellations, the fee stays.
Can I see beforehand what a cancellation affects?
Yes. Before you cancel, TickySmart shows how many orders and tickets are affected and how much would be refunded. Then you decide whether to refund or keep the tickets valid.
What happens to bank transfer orders?
Orders still waiting for a bank transfer are canceled with every cancellation. If someone already paid by bank transfer, you send the money back yourself and check off the refund in the order.
What applies if buyers cancel tickets after I change the cancellation policy?
Every order remembers the policy from the time of purchase. When canceling, the buyer gets whichever is better for them: if you make the policy stricter, the old one applies to them. If you make it more generous, that applies to them too.
Can I undo a cancellation?
No. A canceled date can’t be changed anymore. Instead, create a new date and move the kept tickets to it.
Who can cancel and refund?
Owners, admins and editors can cancel and postpone. Canceling with refunds also requires the permission to refund, which owners and admins have.
